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Terms & Conditions

Effective Date: September 10, 2026  |  Last Updated: September 10, 2026

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and WellAlert, operated from British Columbia, Canada ("WellAlert," "we," "us," or "our"), governing your access to and use of the WellAlert mobile application, website, and related services (collectively, the "Service"). When you accept these Terms during registration or in the app, you agree to be bound by them and acknowledge that you have been provided our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility & Account Registration

You must be at least 13 years old to use the Service. If you are under the age of majority in your province, territory, or state of residence, you may use the Service only with the involvement of a parent or legal guardian who has read and agreed to these Terms on your behalf and who accepts responsibility for your use. The Service is not intended for, and may not be used by, anyone under 13. By using the Service you represent and warrant that:

• You are at least 13 years old.
• You have either reached the age of majority in your jurisdiction and have the legal capacity to enter into these Terms, or a parent or legal guardian has agreed to these Terms on your behalf.
• All registration information you provide is accurate, current, and complete.
• You will maintain the accuracy of your information and promptly update it as needed.
• You will safeguard your account credentials and not share them with third parties.
• You will immediately notify us at support@wellalert.app of any unauthorized use of your account.

We reserve the right to suspend or terminate any account that we reasonably believe was created with false information, by an underage user, or is being used fraudulently.

2. Description of Service

WellAlert is a personal wellness and safety check-in application that allows users to:

• Set scheduled check-in alarms on supported devices running iOS 26 or later, with a configurable response window.
• Set one-time reminders on iOS 17 or later, with an optional grace window and safety backup.
• Record wellness check-in entries including mood scores and notes (photo, video, and voice-memo attachments are planned for a future version).
• Designate emergency contacts (your "care circle") who may be notified by push notification and in-app alert if a protected check-in is missed. Additional delivery channels may be offered where enabled.
• Optionally share your device's location, including live location updates, with care-circle contacts you select, and view the shared locations of contacts who share with you on an in-app map.
• Send a manual SOS alert to eligible contacts within your plan allowance, or review and send a prefilled text from your own device and phone number. Carrier charges may apply.
• Look up Home Weather using your location, or Contact Weather using a location that contact has shared with you. These options have separate settings.
• Send test alerts to verify your alert configuration.
• View wellness history and shared wellness status. If you choose Public visibility, your current wellness score can appear in search results seen by other signed-in users, including people outside your care circle.

Device-only alarms and reminders do not use server-side safety backup and do not alert your care circle. Cloud protection is limited by your subscription plan. Alarms created on a supported device may remain stored and cloud-protected when viewed on an unsupported device, but they will not ring locally on that unsupported device.

The Service is intended as a supplemental personal safety tool only. It is not a medical device, a crisis hotline, a monitoring service, or a licensed healthcare service, and it does not contact emergency services on your behalf.

3. Critical Safety Disclaimer

• Always inform your emergency contacts in advance that they have been designated and what their responsibilities are.
• Use the built-in test alert feature regularly to identify configuration problems. A successful test does not guarantee future performance or delivery.
• Do not rely solely on WellAlert in situations involving immediate risk to life or requiring urgent assistance.
• Maintain alternative safety plans that do not depend on WellAlert.
• Understand that shared location data may be delayed, imprecise, or unavailable and must never be treated as a real-time rescue tool.

4. Emergency Contact Consent & Responsibilities

When you designate another person as an emergency contact, you represent and warrant that:

• You have obtained the express prior consent of that person before designating them.
• You have informed them of the nature of the notifications they may receive, including push notifications and in-app alerts, plus any additional channel explicitly enabled in the Service, and the actions they are expected to take.
• The contact information you provide is accurate and belongs to the intended person.

A contact must install WellAlert and accept your request to receive the currently available push and in-app alerts. If additional alert channels are enabled in the future, their availability and opt-out method will be described in the Service. A person who does not wish to receive alerts may decline your request, remove the relationship in the app, or contact us to have their details removed. You acknowledge that WellAlert has no control over and bears no responsibility for the actions or inactions of any emergency contact. Emergency contacts who register with WellAlert and accept a contact request agree to be subject to these Terms with respect to their use of the Service.

5. Location Sharing

Location sharing is optional and off by default. If you enable it:

• Your device's location — which may include precise, repeatedly updated ("live") location — is shared only with the care-circle contacts you select, for the purposes and durations you configure, and may be included in safety alerts sent to those contacts.
• Standing latest-location access continues until you revoke it. When a time-limited live, check-in, alarm, or SOS location session expires normally, its recipients retain access to the dated final pin for 24 more hours. Explicitly stopping that session revokes its access.
• Revoking iOS location permission stops new collection; it does not remove access to a location already stored on our servers. Use Who Can See Me Now in WellAlert to review or revoke access. A contact may have more than one grant of access; stopping one session does not remove a separate standing grant or another session.
• Revoking location access does not cancel an alarm, check-in, or SOS event. It also cannot recall locations already delivered in messages, copied, or captured in screenshots.
• Location accuracy and freshness depend on your device, GPS signal, network conditions, and iOS background execution limits. Shared locations may be outdated or unavailable at any given moment.
• You must not use the Service to track any person without their knowledge and consent. Viewing a contact's location is possible only where that contact has chosen to share it.

6. User Conduct & Prohibited Uses

You agree not to use the Service to:

• Harass, stalk, threaten, surveil, or intimidate any person, including by designating unwilling individuals as emergency contacts or misusing location-sharing features.
• Transmit false distress signals, fake wellness check-in failures, or fraudulent alerts.
• Upload unlawful, harmful, defamatory, obscene, or infringing content as part of wellness entries or profile information.
• Interfere with or disrupt the integrity or performance of the Service or any related systems.
• Attempt to gain unauthorized access to any portion of the Service or its underlying infrastructure.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the app.
• Use the Service for any commercial purpose without our express prior written consent.
• Violate any applicable local, provincial, state, national, or international law or regulation.

7. Subscription Plans & Payments

7.1 Free Tier

The Free tier includes unlimited device-only alarms and reminders, up to three (3) cloud-protected alarms, up to three (3) Safety Backed reminders, and up to three (3) care-circle contacts. Alarms are available only on supported devices running iOS 26 or later; reminders are available on iOS 17 or later.

7.2 Premium Tier

The Premium tier includes unlimited device-only alarms and reminders, up to twenty-five (25) cloud-protected alarms, up to twenty-five (25) Safety Backed reminders, up to twenty-five (25) care-circle contacts, tiered SOS escalation, up to five (5) WellAlert SOS contact alerts per rolling 24 hours, unlimited shared wellness check-ins subject to short-term anti-abuse limits, unlimited check-in history, and any additional enhanced features described in the app at the time of purchase. Premium access may be offered via in-app subscription or promotional access.

Safety actions and shared check-ins are subject to plan and anti-abuse limits displayed in the app. Reaching a limit can prevent a new action or new cloud protection. Existing protected items are not deleted when Premium ends; new cloud protection is unavailable while your account remains at or above its current allowance. Review your protection status and maintain another way to obtain help.

7.3 Billing & Cancellation

• Monthly and annual subscriptions renew automatically for the billing period shown at purchase unless cancelled. The App Store purchase confirmation states the price, currency, billing period, and any trial terms. Cancel through Apple at least 24 hours before renewal or trial expiry to avoid the next charge.
• Fees are billed through Apple. Refund eligibility is governed by applicable law and Apple's refund policies; you can request a refund at reportaproblem.apple.com.
• Subscriptions are processed by the Apple App Store and are subject to Apple's payment terms and refund policies. We do not receive or store your payment card details.
• You may cancel your subscription at any time through your Apple ID account settings. Cancellation normally leaves access available until the end of the current paid period. Apple's rules apply to trials and refunds, without limiting your statutory rights.
• Deleting your WellAlert account does not cancel an Apple App Store subscription. Billing continues until you cancel the subscription with Apple.
• Price changes follow Apple's applicable advance-notice and consent requirements and applicable law. We do not treat continued use of the app as a substitute for any required price-change consent.

7.4 Free Trial

Where a free trial is offered, it will automatically convert to a paid subscription unless cancelled before the trial ends. Follow the cancellation deadline in the App Store offer; Apple advises cancelling at least 24 hours before the trial ends. Cancelling a trial may end trial access immediately under Apple's terms.

7.5 Feature Limits May Change

Tier limits and included features are described in the app and may change over time. Where a change materially reduces what your active paid subscription includes, we will provide notice and, where required by law, a proportionate remedy.

8. Intellectual Property

The Service and all content, features, functionality, logos, trademarks, and technology included therein ("WellAlert IP") are owned by or licensed to WellAlert and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial purposes in accordance with these Terms. You obtain no ownership interest in any WellAlert IP.

You retain all ownership rights in wellness entries, notes, and media you create and upload. By submitting content to the Service, you grant WellAlert a worldwide, royalty-free licence to store, process, and transmit that content solely to provide the features you request, including sharing according to your visibility settings. We may sublicense only to providers helping deliver those features. This licence ends when the content is deleted, except to the extent needed for lawful retention and deletion processing described in the Privacy Policy. It does not grant us a right to sell your content or use it for advertising.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference and describes — among other things — how location data, wellness data, and your emergency contacts' information are collected, used, and shared. Please review the Privacy Policy carefully before using the Service. Acknowledging that policy does not authorize every optional use of sensitive information; your feature choices and any consent required by law remain separate.

10. Third-Party Services

The Service integrates with or depends on third-party services including:

• Supabase: Cloud database, authentication, file storage, and serverless function infrastructure. Your data is transmitted to and stored on Supabase-managed servers in the United States. We engage Supabase to help provide the Service.
• Apple Sign In / Apple Push Notification Service (APNs) / App Store: Authentication, notification delivery, subscription payment processing, and WeatherKit conditions. Apple publishes terms for its services.
• Twilio: SMS text message delivery for emergency and escalation alerts, where SMS alerting is enabled.
• Resend: Email delivery for authentication, account communications, contact invitations, and alert emails where that channel is enabled.
• RevenueCat: Subscription entitlement management.

Third-party outages may affect the Service. Services you use directly, such as the App Store or your carrier, have their own terms and privacy policies. Using providers does not remove WellAlert's responsibilities under applicable privacy and consumer law.

11. Disclaimers of Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WELLALERT EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, AND NON-INFRINGEMENT.
• ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY ALERT, NOTIFICATION, OR LOCATION DATA.
• ANY WARRANTY THAT THE SERVICE WILL PREVENT HARM, INJURY, OR DEATH.

12. Limitation of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW, WELLALERT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSS, INCLUDING LOSS OF PROFITS, REVENUE, OR GOODWILL, ARISING FROM USE OF THE SERVICE.

SUBJECT TO THE EXCEPTIONS BELOW, WELLALERT'S TOTAL LIABILITY FOR CLAIMS ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR FIFTY CANADIAN DOLLARS (CAD $50).

These exclusions and this cap do not apply to fraud, wilful misconduct, gross negligence, or death or personal injury caused by our negligence, or to any liability, right, or remedy that applicable law does not permit us to exclude or limit. A failed alert or inaccurate location does not, by itself, determine whether liability exists; applicable law and these limitations govern.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including any non-waivable rights or remedies you may have under the Business Practices and Consumer Protection Act (British Columbia) or other applicable consumer protection legislation. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

13. Indemnification

To the extent permitted by law, you agree to compensate WellAlert for reasonable losses and legal costs arising from a third-party claim caused by your intentional misuse of the Service, knowing violation of these Terms or applicable law, or submission of content that infringes another person's rights. This obligation does not arise merely from ordinary use of the Service and does not cover loss caused by WellAlert's negligence, misconduct, or breach of law. We will notify you of a claim, allow reasonable participation in its defence, and will not agree to a settlement imposing obligations on you without your consent, which must not be unreasonably withheld.

14. Termination

We may suspend or terminate access for a material breach of these Terms, abuse, fraud, a security or safety risk, or a legal requirement. Where reasonable and lawful, we will explain the reason and give you an opportunity to address it; urgent protective action may occur without advance notice. If we discontinue the Service for business reasons, we will provide reasonable advance notice so you can arrange alternative safety measures. You may delete your account at any time through the in-app settings. Deleting an account does not lift an administrative suspension or ban. Upon termination:

• Your licence ends and you must not rely on cloud protection, contact alerts, or synchronization continuing. A local alarm or reminder may remain on a device; it is not evidence of continuing cloud protection. Review and cancel device schedules as needed.
• We may retain certain data as described in the Privacy Policy or as required by law.
• If we discontinue paid service for business reasons, contact us for help obtaining an appropriate remedy for the unused paid period through Apple, without limiting any statutory remedy. Account termination does not itself cancel Apple billing; manage your subscription through Apple.
• Permanent bans remain in effect indefinitely, are reviewed at least annually, and may be appealed through support@wellalert.app.

Sections 3, 8, 11, 12, 13, 15, and 16 shall survive any termination of these Terms.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Voluntary Informal Resolution: You may contact us at support@wellalert.app to try to resolve a concern informally. Informal resolution is voluntary and is not a prerequisite to bringing a claim or participating in any court, tribunal, class, or other proceeding available to you under applicable law.

Courts and Tribunals: Subject to applicable law, disputes may be brought before any court or tribunal that has jurisdiction. WellAlert submits to the jurisdiction of the courts of British Columbia, including courts sitting in Vancouver.

Consumer Rights Preserved: Nothing in these Terms waives or limits any non-waivable right, benefit, protection, remedy, or right to participate in a class proceeding under the Business Practices and Consumer Protection Act (British Columbia) or other applicable consumer protection legislation.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

16. Changes to These Terms

We may update these Terms as the Service or applicable requirements change. We will update the effective date and give a prominent in-app notice or email notice of material changes before they take effect, unless an urgent legal or security need requires a shorter period. The app will ask you to accept a materially revised version. If you do not agree, stop using the Service, arrange another safety method, and contact support for help with account deletion or an applicable remedy. Remember to cancel any Apple subscription separately. Acceptance of revised Terms does not replace consent required for a new use of personal information.

17. Apple App Store Additional Terms

If you download the app from the Apple App Store, the following additional terms apply:

• These Terms are between you and WellAlert, not Apple. WellAlert is responsible for the app, its content, and required support; Apple has no duty to provide support.
• WellAlert is responsible for applicable warranties that have not lawfully been disclaimed.
• WellAlert is responsible for applicable product, consumer, privacy, and intellectual-property claims concerning the app, including investigating and resolving third-party infringement claims.
• In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app to you (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
• The app licence permits use on Apple products you own or control under Apple's Usage Rules, including applicable Family Sharing or volume-purchase access. It does not promise that a subscription includes Family Sharing.
• You represent that you are not located in a country subject to a U.S. embargo or designated by the U.S. government as supporting terrorism, and are not on a U.S. prohibited or restricted-party list.
• You must comply with applicable third-party terms of service when using the app (e.g., your wireless data agreement).

18. Miscellaneous

• Entire Agreement: These Terms (together with the Privacy Policy) constitute the entire agreement between you and WellAlert with respect to the Service and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Assignment: You may not assign or transfer these Terms or any of your rights hereunder without our prior written consent. We may transfer this agreement to a successor operating the Service, subject to applicable law, the Privacy Policy, and preservation of your non-waivable rights. We will notify you of a material change in the operator.
• Force Majeure: WellAlert shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of government, Internet outages, or third-party service failures.
• Language: This English version does not waive any right to receive a French version or other language protection required by applicable law.

19. Contact Us

If you have questions or concerns about these Terms, please contact us:

WellAlert
British Columbia, Canada
Primary support and legal contact: support@wellalert.app
For legal questions, use the subject "Legal Inquiry".
Website: wellalert.app