How can we help?
We're a small team and we read everything. Most questions are answered in the FAQ; for anything else, email us and we'll get back to you.
Email us
The fastest way to reach us. Include your device model and iOS version if your question is technical, so we can narrow things down faster.
support@wellalert.appWe aim to reply within 2 business days.
Browse the FAQ
Answers to the questions we hear most: alarms and reminders, safety backup, Care Circle alerts, location sharing, pricing, and account deletion.
Open the FAQPrivacy requests
To access, correct, export, or delete your personal data, email us with the subject line "Privacy Request". Account deletion is also available directly in the app.
Privacy PolicyAlerts not arriving? Check these first.
- Notification permissions. WellAlert can only prompt you if notifications are allowed. Check Settings → Notifications → WellAlert and enable alerts, sounds, and banners.
- Alarm support. Check-in alarms require iOS 26 or later and a supported physical device. On iOS 17 through iOS 25, use reminders instead.
- AlarmKit authorization. On iOS 26+, allow AlarmKit when prompted. If authorization is denied or cannot be checked, WellAlert uses regular notifications and cloud safety backup for protected alarms.
- Focus modes & Do Not Disturb. Add WellAlert to your allowed apps so notification-based reminders and fallback prompts can come through.
- Contact acceptance. Contacts receive push and in-app alerts only after installing WellAlert and accepting your Care Circle request.
- Safety Backup status. Confirm the alarm says Cloud Protected or the reminder says Safety Backed. Device-only check-ins never alert your Care Circle.
- Run a test alert. The in-app test previews the alert experience and checks local notification setup without triggering a real escalation. Also confirm directly with your contacts that their notifications are enabled.
Receiving alerts you didn't ask for?
If someone sent you a Care Circle request that you do not want, decline it in the app. If you already accepted, remove the relationship in WellAlert or email support@wellalert.app for help. Include only the minimum information needed to identify the unwanted request.
In an emergency, don't wait for support. WellAlert alerts the people you choose; it does not contact emergency services. If you or someone else is in danger, call your local emergency number (such as 911) immediately.