How can we help?
We're a small team and we read everything. Most questions are answered in the FAQ; for anything else, email us and we'll get back to you.
Email us
The fastest way to reach us. Include your device model and iOS version if your question is technical — it helps us help you.
support@wellalert.appWe aim to reply within 2 business days.
Browse the FAQ
Check-in alarms, escalation, location sharing, pricing, account deletion — the answers to the questions we hear most.
Open the FAQPrivacy requests
To access, correct, export, or delete your personal data, email us with the subject line "Privacy Request". Account deletion is also available directly in the app.
Privacy PolicyAlerts not arriving? Check these first.
- Notification permissions. WellAlert can only prompt you if notifications are allowed — check Settings → Notifications → WellAlert and enable alerts, sounds, and banners.
- Focus modes & Do Not Disturb. Add WellAlert to your allowed apps so check-in prompts break through when a focus mode is on.
- Contact acceptance. Registered contacts get push alerts only after accepting your contact request — check their status on the Contacts screen.
- Email in spam. Ask contacts to check their junk folder for WellAlert alert emails and mark them as safe senders.
- Run a test alert. The in-app test alert confirms your whole setup — from your device to your contacts — without triggering a real escalation.
Receiving alerts you didn't ask for?
If someone designated you as an emergency contact and you'd rather not receive alerts, use the opt-out link in any alert email — or email us at support@wellalert.app and we'll remove your details and suppress future alerts to you.
In an emergency, don't wait for support. WellAlert alerts the people you choose; it does not contact emergency services. If you or someone else is in danger, call your local emergency number (such as 911) immediately.